FAQ

FAQ

Frequently Asked Questions

Delivery Information

We offer free worldwide shipping. Please keep in mind it may take 2-3 working days to process your order with the most care.

Retour Policy

We offer a not satisfied-money back guarantee. We care about you and your happiness. You can return your jewelry within 30 days of receipt. Items must be returned unworn, in their original condition, and with all packaging and tags intact.
Please note that we reserve the right to refuse returns that show signs of wear or damage.

Can I shower with the jewelry?

To maintain the quality, we recommend avoiding wearing the jewelry while showering or swimming. Exposure to water can shorten the lifespan of the product.

Will the jewelry tarnish over time?

Our jewelry is of high quality, but to prevent tarnishing, we advise keeping it away from water, perfume, and other chemicals.

What materials are used to make the jewelry?

We use high-quality materials like sterling silver, gold plating, and zirconia to ensure durability and a luxurious finish.

How should I care for my jewelry?

Store your jewelry in a dry, dark place and clean it regularly with a soft cloth to keep its shine.

What should I do if my jewelry gets damaged?

If your jewelry is damaged, please contact our customer service team. We can guide you on repair options or possible replacements.

What is the difference between gold plating and solid gold?

Gold plating involves a thin layer of gold over another metal, while solid gold is made entirely of gold.

Can I return jewelry if I change my mind?

Yes, you can return jewelry within our specified return period as long as it is unworn and in its original condition. Please check our return policy for details.